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Since the 1960s, technologies have been at the forefront of banking transformations, from credit cards and magnetic strip technology to the ATMs and online banking. Over the years, fintech has revolutionised customer banking access and provided significant changes for banks.

But the biggest revolution in banking technology is happening right now–the emergence of artificial intelligence (AI) and big data. During 2019, the combined power of these two technologies is expected to transform three major areas of banking operations. We examine which parts of the banking value chain those changes are most likely to impact. […]

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