share this article

The banking giant Bradesco plans an Artificial Intelligence leap in 2019, in order to boost sales, improve customer experience and reduce operating costs.

The bank, which has a portfolio of over 71 million customers, has been working on a platform dubbed Bradesco Artificial Intelligence (BIA) over the last four years. BIA’s capabilities translate into an improved customer experience across the bank’s digital channels – especially the app, which today accounts for 60% of customer interactions with the bank. […]

share this article