TOP AI PREDICTIONS FOR 2020 ACCORDING TO FORBES

TOPLINE TRENDS

Enterprises will learn from their experiments and small-scale deployments and start rolling out AI at scale
Customer demand for tailored products and services will see data infrastructures being revamped
More organisations will build teams responsible for deciphering their data
Apps will be re-engineered to be voice-first, in the same way we became mobile-first a decade ago

TRANSPORT

Autonomous vehicles will learn to break speed limits and other laws in order to save lives

HEALTHCARE

2020 will be the year that AI goes mainstream in healthcare as word of mouth spreads among the community

HEALTHCARE

Some AI healthcare companies will cease due to the high levels of competition

HEALTHCARE

More medical staff will use AI to offer patient prognosis

BANKING & FINANCE

Finance will be one of the most prevalent industries to increase their use of AI and machine learning, with uses covering invoice capture, cash application, exception or dispute handling, calculating credit risk and detecting fraud

EDUCATION

We will see a growing use of AI in learning tools designed to provide students with more personalized pathways to success

EDUCATION

STEM learning will increase

EDUCATION

AI-based writing solutions will increase, used to extract qualitative information such as argument structure, relevance and tone.

RETAIL

AI will provide a 30,000 foot view of the supply chain with valuable insights to ease tedious processes like product redirects, partner and supplier onboarding, order cancellations and oversupply

RETAIL

Retailers will increasingly turn to AI as their main source of marketing insights as opposed to surveys and studies

TELECOMMUNICATIONS

5G will drive huge AI opportunities especially in Telco, Entertainment and Energy – which all have fairly low adoption hurdles in the areas of data regulation and legacy technology

TELECOMMUNICATIONS

More edge processing and cloud connectivity will make IoT faster, more reliable and more private

MARKETING

AI will be much more accessible to non-technical SEO’s, automating meta descriptions, titles and redirects and reducing time-consuming marketing tasks

MARKETING

Companies that over-rely on manual optimizations will be left further behind

MARKETING

The speed at which marketers gather, analyze and execute targeted campaigns will continue to get faster

MARKETING

Marketers will be able to create the right piece of content for the right person and place in real time

GOVERNMENT

More so than ever, Government agencies are aware of the need to put in place appropriate infrastructure, data and regulations before implementing AI, especially in matters of autonomous decision-making and privacy

ENERGY

Companies will offer customers AI models for a specific and specialized use case i.e. determining when oil and gas infrastructure needs to be retired

ENERGY

Over the next 1-2 years, we’ll be able to determine things like the likelihood of a person paying their past-due bill, by layering emotion and sincerity with historical data in real-time

EVERYTHING ELSE

The agriculture industry will embrace digital management solutions so farmers have deeper understanding of their fields. This will make it easier for them to combat climate change
Alexa and other voice assistants will become more emotional to detect things like frustration in user responses
We will become more aware of the human traits that technology cannot replace such as negotiations that require intuition, confidence and deal making experience
AI will be built to help us humans do what we cannot, as opposed to simply mimicking our abilities
With thanks to Gil Press, technology writer and Forbes Contributor for his article ‘120 AI trends for 2020’ released in December 2019, which provides the source information for this infographic. To receive a link to the full article please email aieverythingmarketing@dwtc.com