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Customer experience is driving the next generation of e-commerce

According to a recent Gartner survey, 59% of e-commerce businesses are looking into ways to build their AI strategies, while 41% have already adopted automated solutions. Here comes a new era for e-commerce where AI is crucial for brand engagement with customers.

As brands continue to iterate and refine their digital strategies, it’s clear that personalization is a defining factor in customer satisfaction. With the space in AI-powered customer experience rapidly expanding, there are a number of solutions that especially stand to revolutionize e-commerce as we know it. […]

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