share this article
5 predictions for CRM’s AI applications in 2019

In today’s AI tech, systems can be trained to be more emotional and sympathetic, and that starts with them being able to sense emotional states. It is now possible to provide a tailored response to positively affect and change the mood of customers and some have already started to train their AI tools to be more perceptive, warm, friendly, and even sympathetic.

There are many specialized AIs. So designers must weave together disparate AIs into solutions that optimize machine-human interactions. To illustrate, an AI tasked with detecting a person’s emotions can pass that information to another AI instrument whose job is to score and assess that person’s overall emotional well-being. […]

share this article