Biometrics, robotics, autonomous transports and AI are key words in the 2019 aviation industry. From Seoul to Seattle to Munich, the past few years have seen airports around the world adopting new technologies to engage with customers and optimise efficiency.
Artificial intelligence is about far more than robots, though. A number of airlines and airports have already launched AI-powered products, such as chatbots and virtual assistants. The question now lies in whether this technology can further revolutionise customer service and optimise efficiency. […]